- Confirm the selected WiFi network can be detected by a another device such as a phone or laptop.
- Perform network connection test using a mobile hotspot or temporary open network (may require IT assistance). If DSS-5000 connects to a mobile/temporary network, continue troubleshooting network. If DSS-5000 does not connect to temporary network, troubleshoot device with Midtronics.
- Confirm the selected WiFi network is enabled to support 802.11 b/g/n radios over a 2.4Ghz network.
[ht_message mstyle=”alert” title=”IMPORTANT” show_icon=”true” id=”” class=”” style=”” ]The DSS-5000 does not support 5Ghz WiFi networks. Please ensure your WiFi network is operating on 2.4Ghz.[/ht_message]
- Many WiFi network connectivity issues can be resolved by cycling the router power, even if other wireless clients are still connected. Disconnect the router from its power source for 30 seconds, then reconnect. Refer to router documentation for specific instructions.
- Check the location of the router for obstructions like metal or concrete walls. Check the router antenna for damage or obstructions/interference.
May require attention from your IT professional:
- Confirm the WiFi network router software and firmware versions are up-to-date. Refer to the manufacturer’s website for the latest updates.
- Confirm the WiFi network router is not sharing a channel with another WiFi router or routers. While channel sharing is acceptable, problems can arise when there is too much interference. Consider reducing or eliminating during troubleshooting steps.
- Confirm the WiFi network router is set to let DHCP (Dynamic Host Configuration Protocol) leases expire after a specified time. If leases are set to never expire, no new device can connect to the network router once all of the leases have been assigned.
- Confirm that fixed MAC (Media Access Control) address has been disabled or add the Midtronics tools MAC addresses to the WiFi network router list. The DSS-5000 MAC address can be found on the Info tab under the Settings menu.
- If SSID (Service Set Identifier) broadcasting has been disabled on the WiFi network router, manually enter the SSID into the tester to allow the WiFi network to be recognized.